Gatlinburg Trolley Plan & Policies
The Gatlinburg Trolley System was originally established in 1980 with a fleet of six trolleys and now the system has over 20 trolleys to service the 3,700 residents and 12 million visitors to the Gatlinburg area on a daily basis.
Riders can board a Trolley at any stop in the Gatlinburg area for safe and efficient transportation to their destination along each of the two routes which serve the City and the Yellow route which serves the Arts and Crafts Community during specific periods of the year. Visitors can pick up free trolley maps and park for no charge at the Gatlinburg Welcome Center and hop aboard the Gatlinburg Trolley for free.
- LEP Plan: To help reduce the language barriers for LEP individuals seeking to utilize the trolley services, the City of Gatlinburg has adopted a Limited English Proficiency (LEP) plan to help make our services more accessible. View and Download the LEP plan.
- ADA & Title VI Compliant: Gatlinburg Mass Transit strives to be ADA and Title VI Compliant. All vehicles within the Transit Fleet are ADA equipped. Passengers traveling with service animals and those using respirators, concentrators, and portable oxygen are permitted on both trolley and paratransit services.
Trolley Policies
Civil Rights/Title VI
Back to Top of ListThe Gatlinburg Mass Transit System operates programs without regard to race, color, or national origin. Gatlinburg Mass Transit System is a grant recipient of the Tennessee Department of Transportation and the Federal Transit Administration and complies with Title VI of the Civil Rights Act of 1964; 49 CFR, Part 21; related statutes and regulations to ensure that no person shall be excluded from participation in or be denied benefits of, or be subjected to discrimination on the grounds of race, color, or national origin, under any program or activity receiving financial assistance from the U.S. Department of Transportation.
Download Gatlinburg's Title VI Complaint Form
Descargar el Formulario de Queja del Titulo VI de Gatlinburg
To file a complaint alleging that Gatlinburg Mass Transit System has not complied with Title VI regulations contact one of the following:
| City of Gatlinburg | TN Department of Transportation Civil Rights Office |
Federal Transit Administration Office of Civil Rights |
| Safety Director | Title VI Program Director | |
| PO Box 5 Gatlinburg, TN 37738 865-436-1400 |
James K. Polk Building 505 Deaderick St., Suite 1800 Nashville TN 37243-0347 615-741-3681 (1-888-370-3647) |
1200 New Jersey Avenue SE Washington DC, 20590 (888) 446-4511 |
City of Gatlinburg Language Assistance Plan for Limited English Proficiency (LEP) Persons
Back to Top of ListIt is the goal of the City of Gatlinburg’s Mass Transit Department to reduce the language barriers for LEP individuals seeking to utilize the trolley services, to ensure that they are accessible to these persons. To achieve this goal, the Mass Transit Department will take ongoing, reasonable steps consistent with the fundamental mission of the City, to ensure meaningful access by LEP persons to the public transportation services provided by the City of Gatlinburg. The City of Gatlinburg has adopted a Limited English Proficiency (LEP) plan and y mapa de rutas en Espanol to help make our trolley service more accessible to riders whose primary language is Spanish.
Paratransit (ADA) Services
Back to Top of ListGatlinburg Mass Transit Paratransit service is an origin-to-destination service for the mobility- impaired located anywhere within the Gatlinburg city limits or within three-quarters of a mile either side of a fixed route, whichever applies.
All Gatlinburg Mass Transit Trolleys are lift-equipped for wheelchairs and/or other mobility aids and may be accessed at any designated trolley stop. ADA Paratransit services can be provided for individuals whose disability or health condition may prevent them from using the GMT fixed route services. Individuals who are interested in using Paratransit service must apply and be found eligible according to the eligibility guidelines presented in the GMT Paratransit Plan.
Reasonable Modification Requests & ADA Complaint Process for Persons with Disabilities
Back to Top of ListThe City of Gatlinburg is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services, and activities. In some cases, individuals with disabilities may need reasonable modifications to policies and procedures to ensure access to transit services. The City of Gatlinburg will provide reasonable modifications, as necessary, to afford equal access to programs for persons with disabilities. The City of Gatlinburg will take appropriate steps to ensure that persons with disabilities have an equal opportunity to participate.
To discuss requirements or request a reasonable modification of an existing City of Gatlinburg service or policy, individuals should contact:
Jason Owens, Safety Director
jasono@gatlinburgtn.gov
PO Box 5
Gatlinburg, TN 37738
Phone: 865-436-1401, Fax: 865-436-6464, TTY: 1-800-848-0298.
Any person who believes he or she has been discriminated against under the Americans with Disabilities Act (ADA), including, but not limited to, obtaining a reasonable modification may file a complaint by filling out this form and sending the form Jason Owens, Safety Director, whose contact information is listed above.