Job Title: Guest Services Specialist
Location: Gatlinburg, TN
Projected Start Date: ASAP
Reports To: General Manager
Salary Range: Accepting compensation proposals
Who We Are
Since 1972, Mountain Laurel Chalets has served as a family-owned limited edition Gatlinburg cabin rental company. Nestled next to the entrance of the Great Smoky Mountain National Park, our reputation is one of service, friendship, family, and giving back to the community.
We are founded on three core values. These values guide every decision we make and shape our unique company culture.
We believe…
Family Matters
In Exceeding Expectations
We are Generous Stewards
Responsibilities
Mountain Laurel is responsible for making reservations for the rental units on its management program. Utilizing an advertising campaign, communicating potential customers, and taking reservations using reservation software accomplish this task. Incoming toll-free and local telephone lines are in operation for reservation purposes, as well as real-time, on-line booking available 24/7.
Daily Duties Include:
Checking guests in and out upon arrival and departure
Greeting customers and answering questions in person with a pleasant demeanor
Taking reservations and answering various inquiries via phone
Answering questions that come through Live Chat via the Mountain Laurel website
Updating information using vacation management system pertaining to:
Housekeeping
Guest Records
Maintenance Requests reported by guests
Overseeing general cleanliness of office space including:
Cleaning and removing trash from guest bathroom daily
Straightening & restocking merchandise shelving
Dusting & maintaining cleanliness of the front office area
Assist in shopping, planning, and preparing daily team lunches
Guest welcome packet preparations and special events and celebrations
Desired Skills & Experience
Must be at least 18 years of age
High school diploma
Valid Tennessee Driver's License with clean driving record
Excellent customer service skills & phone etiquette
Good attitude toward the public
Ability to multitask, process small retail purchases
Possess basic knowledge of technology and typing skills
Compensation & Benefits
Varies depending on experience
Lunch provided daily for all staff
Company vehicle to utilize for various office errands
Company contributed medical benefits
Performance based bonus program
Annual allotment of paid time off
Mountain Laurel Chalets, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.