Testimonials

What Customers are Saying

The Western Kentucky University T/TAS held a 3-day training event at the Gatlinburg Convention Center and we were very happy with the professional services provided.  The Home-Based Institute is an annual training that we have held every year for the last 29 years. The entire Convention Center staff was attentive to our needs throughout our event, and the facility itself is attractive, comfortable, and appealing.  We loved working with Dian with the CVB Sales Department, Scott and Ed with the building, and with the entire Proof of the Pudding catering staff.  Someone was always within a short walk or shout away to help us out.  Our trainers and participants enjoyed the time spent at the Convention Center as well as the city of Gatlinburg.  We are excited to return next year for our 30th anniversary of this particular event.

Holly Hatcher, Program Coordinator, Western Kentucky University
(September 2018 / 275 attendees)


We had a great time during the 44th Tennessee Square & Round Dance Convention where the weekend was full of fun and fellowship, with wall to wall dancers! Beginning Thursday evening and continuing through Saturday evening, Callers, Cuers & Line Dance Instructors entertained and challenged dancers from 25 states and Canada.  A registration of 1,300+ sets a new high and raises the bar for 2019 where we will once again be in Gatlinburg!

R.G. Pratt, Tennessee State Association of Square & Round Dance Clubs
(August 2018 / 1,320 attendees)


The Convention Center staff is incredibly easy to work with.  They are really on their game and make my life easier as a meeting planner.  If I ever need something I know that I can page someone on the radio and have full confidence that it will be taken care of.  I cannot say enough good things about Missy Reagan as my event manager.  She’s in a league of her own!  I also received numerous compliments on the catered food this year provided by Proof of the Pudding.  The Tennessee Association of Utility Districts event has grown, and both the catering staff and convention center staff have handled that growth with ease.  With new hotels coming into the city it makes it so convenient to have several choices within walking distance. 

 Beth Hardiman, Meeting Planner, Tennessee Association of Utility Districts
(August 2018 / 765 attendees)


For the past fifteen years Stage One Productions has hosted a National Dance Competition at the Gatlinburg Convention Center. We have come to know and trust the staff as family. From the time we arrive to our departure there is always helpful staff available to provide assistance. One of the things we have appreciated in our fifteen years of hosting a competition is the friendliness and consistency of the staff. Each year the Gatlinburg Convention Center team helps us create an atmosphere that is professional and fun for the dancers and their families. It is a favorite for our clients and they have returned for multiple years. The location of the convention center gives our clients many options for entertainment. The partnership between Stage One Productions and the Gatlinburg Convention Center is perfectly suited. We both maintain the same core values of friendliness, professionalism and family. We plan to continue partnering with them for many years to come.

Lisa Hamilton, Stage One Productions

(June 2018 / 1,525 attendees)


We at Smoky Mountain by Owners had a first-class experience with your center and your CVB Sales crew. As soon as we arrived everything was taken care of and your staff waited on us for anything we needed. It was a pleasure to know everything was working and ready for our event! You made us look great! Thanks to everyone for your help.

Joe Godard, Partner & Lead Designer, Smoky Mountains by Owners
(May 2018 / 150 attendees)


The Gatlinburg Convention Center and city of Gatlinburg is one of the best!  The convention center and CVB staff provided us incredible service once again at the annual Church of God Smoky Mountain Kidfest.  The facility is great, and we are thankful to have the opportunity to work with familiar faces each year, providing stability to our program.

Tony Lane, Coordinator, Smoky Mountain Kidfest
(May 2018 / 1,600 attendees)


The Gatlinburg Regional Bridge Tournament has been held in Gatlinburg at the Gatlinburg Convention Center for over 25 years.  We have found the Convention Center Staff to be outstanding and responsive to our every need.  Their contribution in making this tournament “America’s Favorite Regional” has played no small part in the success the tournament has enjoyed over the years.  We look forward too many additional years working with the talented group of Gatlinburg hospitality professionals.

Pete Misslin, Gatlinburg Regional Bridge Tournament, Regional Co-Chair
(April 2018 / 8,100 attendees)


The service provided to us by the Gatlinburg Convention Center Staff was nothing short of excellent and attentive. With a partnership between the Tennessee Future Farmers of America event and the City of Gatlinburg exceeding forty years, it’s easy to say that the hospitality we receive ensures that we will not want to look anywhere else! Thank you to everyone in Gatlinburg for making our annual State Convention a success year after year.

Courtney Halfacre, Middle Tennessee Consultant, Tennessee Department of Education
(March 2018 / 3,400 attendees)


We have partnered with the Gatlinburg Convention Center for many years now for our Timothy Barnabas Pastor & Wives Retreat and value the relationship.  In my opinion, the downtown location, the facility and house equipment are impossible to beat in Gatlinburg.  Every year the house caterer and the amazing staff from the sales office to the event staff are all top shelf.   

Allen Scroggs, Director of Operations, Timothy+Barnabas, Inc.
(March 2018 / 300 attendees)


We look forward to our Performance Food Service Spring Food Show every year and can’t imagine having it any place other than the great city of Gatlinburg.  The staff at the CVB and convention center are second to none—helpful, accommodating, timely, responsive and best of all, friendly and real.  The PFH staff and our customers appreciate the hospitality extended us by the great city of Gatlinburg year-after-year.  See you next year!

Joelle Lyons, Director of Marketing, Performance Food Service
(February 2018 / 1,000 attendees)


We had a great time in Gatlinburg this year with a record crowd of happy cloggers for our Smoky Mountain Encore.  The City of Gatlinburg and the facility are top-notch, and our attendees enjoyed the town.

Lynne Ogle, Director, Elite Events
(March 2018 / 3,000 attendees)


We had a wonderful event as per usual! The staff at the Gatlinburg CVB and Convention Center always does a phenomenal job helping us get ready for our event. We are already looking forward to next year’s Faith for the Smoky Mountain Retreat.

Shana Holt, Administrative Assistant, The Crown College
(February 2018 / 800 attendees)


Accelerant 2018 was the best year yet of our 21-year history! We set a new attendance record as well as a new project offering record. We’ve had a long and beneficial relationship with Gatlinburg. The culture of service at the convention center along with the safe and family atmosphere of Gatlinburg keeps us coming back.

Greg Amos, Bishop of the South Carolina Conference, International Pentecostal Holiness Church, Inc.
(January 2018 / 3,100 attendees)


Our attendees and employees had an awesome time at our annual Tennessee ECD Governor’s Conference in Gatlinburg.  Everything went smoothly, and it was due to the collaborative effort by the Gatlinburg hospitality community.

Carly Schroer, Public Information Officer, Tennessee Department of Economic and Community Development
(October 2017 / 850 attendees)


I would like to take this opportunity to thank the Gatlinburg CVB & Convention Center for providing us with an opportunity to have a wonderful Tennessee Dental Association Annual Conference this past May.  This marked the 150th year of our conference so it was a big year.  I cannot think of a single thing that could have been done differently or better for us.

Gatlinburg is a special and unique place that provides attendees with many social, dining, lodging and entertainment options.

Michael Dvorak, Executive Director, Tennessee Dental Association
(May 2017 / 1,100 attendees)