Operations Specialist

  • Redeemable: Always

Operations Specialist

Job Details

Job Type


Gatlinburg, TN • Operations


Arrange to staff, enter appropriate scheduling information into scheduling software, and coordinate all travel logistics for mobile unit staff and centralized production facilities for each event/project.

Communicate schedules and job information to appropriate personnel in a timely manner.

Prepare a production book with all job-related information on a per-job basis and enter appropriate data into a software program.

Acquire appropriate documentation for shows outside of the US (carnets, permits, passports, etc.).

Review event contracts for equipment needs and works closely with Mobile Unit Coordinators to arrange and fill client and mobile unit equipment requirements

Assess what equipment is available through the NEP shop inventory and what will need to be rented from an approved external vendor

Approve engineers’ and drivers’ timesheets, paid time off requests, and expense reports.

Manage and review field staff utilization days through scheduling software to ensure required work days are met on annual basis.

Review, prepare, and complete billing invoices for each event in a timely manner

Assist other Operations Coordinators with equipment, logistics, billing, etc. if shows are scheduled with other mobile units and/or in tandem with centralized production facilities

Collect and review tech reports from each show, track missing & damaged equipment, coordinate shipping, and follow up with maintenance needs

Attend regularly scheduled Operations meetings and other appropriate meetings as required.

Function as a Project Coordinator when needed on multi-truck/client large-scale events (i.e., NBA All-Star, Superbowl, Masters, etc.

Work closely with the Account Managers to receive the sales contract, and equipment needs and to reconcile any billing changes

Travel as needed to visit with the client and/or mobile unit staff to ensure client and employee satisfaction.


Technical or Bachelors degree in Communications, Supply Chain, Business or related field desired, however a combination of education and experience will be considered.

3+ years experience in logistics and project coordination required. Crewing experience a plus.

Demonstrated knowledge of broadcast management, technology, equipment, facilities, and live production for major commercial and TV networks desirable.

Demonstrated skills in professional communication and an ability to interact with a wide range of individuals.

Attention to detail, exceptional organizational skills and the ability to multi-task and meet deadlines.

Must be willing and able to travel.

Ability to deliver superior service and build lasting relationships by demonstrating NEP’s Core Values: innovative, one team, passion and integrity.