Driver / Guest Experience Technician

  • Redeemable: Always

Driver/Guest Experience Technician

Job Details

Job Type: Full-time

Gatlinburg, TN • Laundry


Guest Experience Technician

The Guest Experience Technician supports the Operations Team in the oversight and execution of VTrips Standards resulting in exceeding our guests experience by providing safe, clean, & exceptional properties while working side by side with the operational support team.

Essential Functions:

  • Perform PLACE audits
  • Loose linen submissions for Monday of the next week
  • Record and purchase inventory for area fulfillment 
  • All required fleetio vehicle submissions
  • Report purchase orders to Guest Experience Support Manager
  • Organize and clean warehouse
  • Assists team with needed inspections and tasks
  • Assists with disinfectant spraying of properties
  • Assists with laundry tasks such as packing, sorting, and ticketing
  • Any other tasks as assigned by supervisor 

 Deliver/Pick Up of linen

  • Pick-up and drop-off laundry at various offices and other properties using company laundry truck
  • Loan/unload a variety of laundry bins, push/pull bins on different surfaces
  • Secure linens for transport
  • Assist other drivers and staff with loading, unloading, and dispersing the linen
  • Follow all safety procedures to ensure a safe driving, be cautious of road conditions and other traffic
  • Maintain laundry processing flow to manage delivery and pickup times
  • Responsible for in and out log data

Physical/Mental/Environmental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Sitting – 5% Walking/Standing – 95%. Required to stoop, bend, stretch, twist, and reach. Regularly lift 35 lbs. and occasionally up to 50 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Mental Demands: Organize and multi-task.

Environmental: Exposure to and working with household chemicals. Moderate to heavy noise level when in the warehouse. 

Position Type and Expected Hours of Work

Full-time position. Varies based upon business needs. Ability to work weekends and holidays.


Reliable transportation (Ability to drive from work location to work location)

Work Authorization/Security Clearance

Must be eligible to work in the United States. Must pass a background screening.

AAP/EEO Statement

The Company is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation or any other characteristic protected by law in the recruitment, selection, placement, training, compensation and promotion of our employees.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications and Experience:

  • Minimum of 1 year of experience in property management or hospitality.
  • Excellent written and verbal communication skills.
  • Working knowledge of Microsoft applications and other computer knowledge.
  • Strong organizational and time management skills.